Regan - Audio Visual Manager, 2IC Electrical and Product Care Coach, Invercargill, Harvey Norman New Zealand
/What do you love about serving customers?
Most customers come into store with a problem. The customer service role is about offering solutions – whether that’s a new product or just some advice. Our role is to listen to customers and provide honest guidance about products.
I enjoy being able to interact with people every day and helping them find the right products for their needs. It’s great when people come back and explain what a difference the product, service or advice you gave them has made to their lives.
What are you top tips for success at Harvey Norman?
Harvey Norman allows a lot of freedom in managing yourself and looking after your customers. If you’re motivated you can drive your own career.
Take advantage of all the training on offer, whether it’s online, through a supplier or at a hands-on workshop. If you’re up to date on product knowledge you’ll see the difference in your commission payments.
Communication is essential. Listen to feedback and think how you can use it, and don’t be afraid to make suggestions. Retail is fast paced and everyone can contribute their ideas to make the business more successful. Speak up: you will be heard and your ideas can make a difference.
I have held a number of roles within the business over the 5 years that I have been working here. My first role was in the Domayne Support Office working first as a reports and I then moved on to become an online co-ordinator in the digital team.
From there I was given the opportunity to work as the personal assistant to the general manager of Domayne.
Most recently I have held position of Executive Assistant to the Chief Operating Officer.