Zak - Group Operations Project Manager, Support Office Manukau, Harvey Norman New Zealand

What do you enjoy most about your job?

Group operations is focused on serving ‘internal customers’ – meeting the needs of retail departments and managers. The satisfaction gained from offering great service and delivering a programme or process that increases efficiency or makes life easier is why I love coming to work.

What’s your favourite part of your role?

Being part of a team that needs to respond to issues quickly and deliver solutions to the business. No two days are ever the same – I love the new challenges each day brings!

What are your top tips for success at Harvey Norman?

Harvey Norman is all about people. Being able to work in a team environment is critical.

Always strive to be the best you can be. We are constantly looking for ways that we can do things better. That starts with expecting the best from yourself.

Have passion for what you do!

Sam - Business Analyst, Support Office Manukau, Harvey Norman New Zealand

What do you enjoy most about your job?

I’ve worked for Harvey Norman for 10 years so far and am currently a business analyst.

My job involves providing answers to business problems. It’s a very diverse role and I work with many different people, from managers at head office to teams in Australia. I like the fact that I’m looking for solutions – it’s very satisfying.

Zac - Store 2IC, Botany Outlet Centre, Harvey Norman New Zealand

How long have you worked for Harvey Norman?

I started in 2012. The opportunities I have had so far have been nothing short of amazing.

What do you enjoy most about your job?

Customer service is a massive part of the Harvey Norman lifestyle. Every customer has different needs, and it’s up to me to find the right product to meet them. That’s what I love about working for Harvey Norman: being able to meet customers’ needs is one of the best feelings you could have.

There are challenges in any job, but I’m always there for my team and really enjoy seeing them build new skills and confidence.

What are your top tips for succeeding at Harvey Norman?

Approach each situation or customer with a positive and open mind.
Make time for your colleagues too. Listen to their feedback and think about how you could use it to challenge yourself.

Mel - Administration Manager Christchurch, Harvey Norman, New Zealand

What does customer service mean to you?

To me, great customer service means doing ordinary things extraordinary well – going beyond what is expected and adding value to every interaction. I love to see smiles on customers’ faces and hearing the relief and appreciation in their voices.

What’s your favourite part of your role?

It’s good to see colleagues develop too. In my role I see teams becoming stronger and people learning and growing all the time. It’s a friendly company and I interact with a lot of people, and I often see familiar names popping up in new places or in new roles.

Regan - Audio Visual Manager, 2IC Electrical and Product Care Coach, Invercargill, Harvey Norman New Zealand


What do you love about serving customers?

Most customers come into store with a problem. The customer service role is about offering solutions – whether that’s a new product or just some advice. Our role is to listen to customers and provide honest guidance about products.

I enjoy being able to interact with people every day and helping them find the right products for their needs. It’s great when people come back and explain what a difference the product, service or advice you gave them has made to their lives.

What are you top tips for success at Harvey Norman?

Harvey Norman allows a lot of freedom in managing yourself and looking after your customers. If you’re motivated you can drive your own career.

Take advantage of all the training on offer, whether it’s online, through a supplier or at a hands-on workshop. If you’re up to date on product knowledge you’ll see the difference in your commission payments.

Communication is essential. Listen to feedback and think how you can use it, and don’t be afraid to make suggestions. Retail is fast paced and everyone can contribute their ideas to make the business more successful. Speak up: you will be heard and your ideas can make a difference.