What does customer service mean to you?
To me, great customer service means doing ordinary things extraordinary well – going beyond what is expected and adding value to every interaction. I love to see smiles on customers’ faces and hearing the relief and appreciation in their voices.
What’s your favourite part of your role?
It’s good to see colleagues develop too. In my role I see teams becoming stronger and people learning and growing all the time. It’s a friendly company and I interact with a lot of people, and I often see familiar names popping up in new places or in new roles.